Welcome to MoonAloha! We value transparency and want to ensure that you have all the necessary information about your rights, responsibilities, and our practices when using our website. By accessing our site and making a purchase, you agree to be bound by the terms and policies outlined below. Please take the time to carefully review our legal notices.

Terms and Conditions

These Terms and Conditions govern the use of our website and the services we offer. By using MoonAloha.com, you agree to comply with these terms and conditions, which may be updated periodically.

Use of Website: You are granted a limited, non-exclusive license to access and make personal use of this website. You may not download, copy, or modify any content without express written consent from MoonAloha.
Purchases: By purchasing products on our site, you confirm that the information you provide is accurate and complete, and that you are authorized to use the payment method.
Account Responsibilities: If you create an account, you are responsible for keeping your login credentials confidential and agree to notify us immediately of any unauthorized use of your account.
Product Availability: All products are subject to availability. We reserve the right to discontinue products or services at any time without notice.
Limitation of Liability: While we take every effort to ensure the accuracy of the content on our website, we are not liable for any errors, omissions, or inaccuracies in the product descriptions, pricing, or availability.

For more detailed information, please refer to our full Terms of Service.

Privacy Policy

At MoonAloha, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our site or make a purchase.

Information We Collect: We collect personal information such as your name, address, email, phone number, and payment details to process your orders and communicate with you. We may also collect non-personal data like browser type and IP address to improve user experience and site functionality.
How We Use Your Information: We use your information primarily to process orders, provide customer service, send order confirmations, and marketing communications if you’ve opted-in. We do not sell or share your personal information with third parties, except as necessary to fulfill your order (e.g., shipping partners).
Cookies and Tracking: We use cookies to enhance your experience on our site, enabling features such as remembering your shopping cart and improving the overall usability of the website. You can manage your cookie preferences through your browser settings.
Data Security: We implement various security measures to protect your personal information from unauthorized access, alteration, or destruction.

Return and Refund Policy

Your satisfaction is our top priority, and we want you to be completely happy with your MoonAloha purchase. If for any reason you’re not satisfied, we offer a straightforward return and refund process.

Returns: You can return any unworn, unwashed, or unused items within 30 days of receiving your order. Please ensure that items are in their original condition, with tags attached.
Refunds: Once your return is received and inspected, we will process a refund to your original payment method. Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
Exchanges: If you need a different size or color, please contact us, and we will assist with the exchange process.
Non-returnable Items: Certain products, such as clearance or final sale items, may not be eligible for return or refund. Please check the product description before purchasing.

For more detailed information, please see our full Returns & Refunds Policy.

Shipping Policy

We strive to get your MoonAloha order to you as quickly as possible. Our shipping policy outlines how we handle order fulfillment, shipping methods, and delivery times.

Processing Time: Orders are processed within 1-2 business days of receipt, excluding weekends and holidays. You will receive a confirmation email once your order has been shipped.
Shipping Methods: We offer a variety of shipping options, including standard, expedited, and express shipping. Shipping fees will be calculated at checkout based on your location and chosen shipping method.
Domestic Shipping: We offer shipping within the United States with expected delivery times ranging from 7-20 business days depending on the shipping option selected.
International Shipping: We also ship internationally to most countries. Delivery times will vary depending on your location and the selected shipping method.
Order Tracking: Once your order is shipped, you will receive tracking information to monitor your shipment’s progress.

For full details on shipping, please refer to our Shipping Information.

Cookie Policy

MoonAloha uses cookies to improve the functionality of our website and to provide a better user experience. This Cookie Policy outlines the types of cookies we use and your options regarding cookie preferences.

What are Cookies?: Cookies are small text files that are stored on your device to track your activity and preferences on our site.
Types of Cookies We Use:
- Essential Cookies: Necessary for the functioning of our website, such as enabling the shopping cart and checkout process.
- Performance Cookies: These cookies help us analyze website traffic and usage patterns to improve site performance.
- Targeting Cookies: Used to serve relevant ads based on your browsing behavior.
Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling cookies may impact your experience on our website.

Contact Information

If you have any questions or concerns about any of the policies outlined above, please don’t hesitate to contact us. We are here to help and ensure that your experience with MoonAloha is smooth and enjoyable.

📧 Email: [email protected]
📍 Address: 2901 S Capital of Texas Hwy, TX 78746, United States
🕒 Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (local time)