At MoonAloha, we strive to provide a smooth, secure, and hassle-free payment experience for all our customers. This page outlines our payment methods, transaction process, and the steps we take to ensure that your payment information is protected.

Accepted Payment Methods

We offer a variety of payment options to ensure convenience and flexibility for all our customers. You can securely complete your purchase using one of the following methods:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For an added layer of security and convenience, we accept PayPal payments.
  • Apple Pay & Google Pay: For those who prefer mobile payment methods, we also support Apple Pay and Google Pay for seamless transactions.
  • Gift Cards: We offer the option to redeem MoonAloha gift cards as payment during checkout.

If you have any questions about a specific payment method or need assistance, please don’t hesitate to contact us.

Transaction Security

Your security is our priority. When you make a payment on MoonAloha, you can be confident that your information is protected through robust encryption and security protocols.

  • Secure Checkout: All transactions on our website are processed through a secure SSL (Secure Socket Layer) connection, ensuring that your personal and payment details are encrypted and safe from unauthorized access.
  • Payment Gateway: We partner with trusted, industry-standard payment gateways to process payments. These partners are PCI-DSS compliant, ensuring that your payment information is handled in accordance with the highest security standards.
  • Fraud Prevention: We use advanced fraud prevention systems to detect and prevent unauthorized or suspicious transactions, offering you a secure shopping environment.

Transaction Currency

All transactions on MoonAloha are processed in USD (United States Dollars). For international customers, your bank or payment provider may apply conversion fees, and we recommend checking with your financial institution for any additional charges.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing the details of your purchase, including the items ordered, shipping address, and estimated delivery date. If there are any issues with your payment or if we encounter difficulties processing your transaction, we will notify you immediately.

Payment Issues and Support

If you encounter any issues with your payment or if you have concerns about your transaction, our customer service team is available to assist you. We understand that payment issues can be frustrating, and we are committed to resolving them as quickly as possible.

  • Payment Declines: If your payment is declined, please check that your payment method has sufficient funds and that all details are entered correctly. If the issue persists, we recommend contacting your bank or payment provider directly.
  • Disputed Charges: In the event of a disputed charge, we will work with you and the payment provider to resolve the matter promptly and fairly.

For assistance, please contact us at:
📧 Email: [email protected]