At MoonAloha, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your Hawaiian shirt or any other product, we are here to help you with a smooth return, exchange, or refund process.

We believe in offering a fair and transparent returns policy that makes your shopping experience as convenient as possible.

Returns & Exchanges

We offer easy returns and exchanges for most products under the following conditions:

  • Eligibility: Returns and exchanges are accepted within 30 days from the date of purchase. The product must be unused, in its original condition, and with the original packaging and tags intact.
  • Non-Refundable Items: Some items may be excluded from returns, such as:
    • Personalized or custom products
    • Gift cards
    • Sale or discounted items (unless specified otherwise)

If you would like to initiate a return or exchange, please contact our customer service team at [email protected] to begin the process.

How to Return or Exchange an Item

To make the return or exchange process simple and hassle-free, follow these steps:

  1. Contact Us: Reach out to our customer support team with your order number and the reason for your return or exchange.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number along with the instructions for returning the product.
  3. Prepare the Package: Ensure the product is in its original condition, with packaging and tags. Include a copy of your original order confirmation or receipt inside the return package.
  4. Ship the Item Back: Return the product to the provided address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

Note: We strongly recommend using a shipping service that provides tracking, as we cannot be responsible for lost or damaged returns.

Refunds Process

Once we receive your returned item, it will be inspected, and a refund will be processed if applicable. Please allow up to 7-10 business days for your refund to be processed after we receive the return.

  • Refund Method: Refunds will be issued back to the original payment method (credit card, PayPal, etc.). If you paid via gift card, the refund will be credited back to your gift card balance.
  • Partial Refunds: If the returned item is damaged or shows signs of use, we reserve the right to issue a partial refund or reject the return.

Please Note: Shipping costs are non-refundable unless the return is a result of an error on our part (e.g., wrong or damaged item sent).

Exchanges

If you would prefer to exchange your item for a different size, color, or style, we will gladly accommodate your request. Simply follow the steps above to initiate the return and then place a new order for the replacement item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will issue a full refund or send you a replacement product, depending on your preference.

To ensure that the issue is resolved as quickly as possible, please include:

  • Photographs of the damaged or defective item
  • Your order number
  • A brief description of the issue

Exclusions

Some items may be ineligible for return or refund, including but not limited to:

  • Items not purchased directly from MoonAloha (e.g., third-party sellers)
  • Worn or used items (e.g., clothing that has been washed or worn)
  • Sale or clearance items (unless otherwise stated in the product description)

Late Returns

If you return an item after the 30-day return window, we may not be able to offer a refund or exchange. However, we encourage you to reach out to our customer service team if you need further assistance or wish to discuss your situation.

Need Assistance?

If you have any questions about our returns and refunds policy, or if you need assistance with a return or exchange, don’t hesitate to reach out to us. We’re here to help!

📧 Email: [email protected]
📍 Address: 2901 S Capital of Texas Hwy, TX 78746, United States

Thank you for shopping with MoonAloha! We’re committed to ensuring you are fully satisfied with your purchase.