At MoonAloha, we strive to ensure your Hawaiian shirts and other products reach you quickly and securely. Below is the detailed information about our shipping methods, costs, and delivery times. We want you to feel confident in your purchase and provide a seamless shopping experience.
Shipping Methods & Delivery Times
We offer multiple shipping methods to ensure that you can select the best option for your needs. Shipping times depend on the method you choose:
- Express Shipping: Typically delivered within 7-10 business days.
- Standard Shipping: Typically delivered within 7-20 business days.
Please note that shipping times are estimates and may vary depending on your location and the shipping method selected. You will receive a tracking number once your order has been shipped, so you can easily monitor its progress.
Shipping Costs
We want to offer transparent pricing for shipping. Shipping costs are based on the number of items in your order and the shipping method you select:
- Standard Shipping Fee:
- For a single shirt, the shipping fee is $13.
- If you order more than one shirt, the shipping fee increases slightly based on the total weight of your order.
- Free Shipping: Orders over $130 will receive free standard shipping.
- Bonus Offer: Orders over $160 will be eligible for 1 extra shirt at no additional charge.
Shipping Companies
We partner with reliable and trusted shipping companies to ensure your order is delivered securely and on time:
- Yun Express
- 4PX
- DHL
- FedEx
- TNT
These carriers are trusted for their reliable service and efficient international shipping.
International Shipping
MoonAloha is proud to offer international shipping to select countries. The shipping costs and delivery times for international orders will vary depending on your location, and you will see the shipping costs at checkout.
Customers are responsible for any customs duties, taxes, or import fees that may be applicable to their country. Please keep in mind that international shipping can take 7-20 business days depending on your location.
Order Processing Time
Once you place an order, it typically takes 1-2 business days to process and ship your items. During peak times (e.g., holidays), processing may take slightly longer. You will receive a shipping confirmation email once your order has shipped.
Tracking Your Order
After your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment through the shipping carrier’s website. If you have any questions or concerns about your order’s status, don’t hesitate to contact us at [email protected].
Lost or Stolen Packages
If your package is lost or stolen during transit, please contact us as soon as possible. We will assist you in filing a claim with the carrier and resolving the issue. However, please note that once the package is confirmed as delivered, MoonAloha is not responsible for any loss or theft. We recommend contacting the carrier directly for further assistance.
Damaged Packages
If your package is damaged during shipping, please contact us within 7 days of receiving the package. Provide us with photographs of the damaged items and packaging, and we will gladly assist you with either a replacement or a refund.
Shipping Restrictions
Currently, we are unable to ship to the following locations:
- P.O. Boxes (for certain shipping methods)
- Freight forwarding services or third-party forwarding companies
If you have any questions about shipping restrictions, please contact us at [email protected].
Need Help?
If you have any questions regarding our shipping policies, or if you need assistance with your order, our customer service team is here to help. Feel free to contact us:
📧 Email: [email protected]
📍 Address: 2901 S Capital of Texas Hwy, TX 78746, United States